Shipping policy
ETERNIER Offers Fast and Trackable Shipping on All Our Products
We partner with DHL Express, Postnord, Early Bird, and many other shipping providers to ensure your delivery is as fast and smooth as possible.
You will always receive an automatic order confirmation once your order is placed, as well as an email with shipping details once your package has been dispatched. If you don’t see it in your inbox, please check your spam or other folders outside your primary inbox.
You can use the tracking number to follow your order’s journey via our tracking pages.
Your package will be delivered directly to your mailbox or front door. If for any reason your package cannot be delivered, it will be taken to your nearest pickup point, and you will be notified via email or SMS.
We have a processing time of 1–3 days to quality-check and package your items before shipment.
Once quality-checked and packed, your order will be sent with trackable shipping, with an estimated delivery time of 5–9 business days.
All our products are packed and shipped directly from our own warehouse. This allows us to offer you the best products at the most affordable prices.
Please allow up to 20 business days before contacting customer service regarding a missing order.
If you have any questions about your shipment, don’t hesitate to contact our support team at: Support@eternier.com
Note:
Our goal is to deliver within the timeframes mentioned above, but delivery dates are not guaranteed as shipments are handled by third-party carriers.
Orders are processed in accordance with our terms of sale.
We cannot change the shipping address for orders that have already been dispatched.
Damaged Shipments
If a product/package is damaged during transit, this must be reported immediately to the shipping carrier, usually at the pickup location or to the distributor.
Visible external damage should be reported upon receipt, and hidden damage must be reported within 5 days of receiving the item.
Failure to report transport damage within this timeframe forfeits the right to make a claim, as it cannot be proven later how the damage occurred.
Unclaimed Packages
Unclaimed items are returned to us. For all packages not collected, we reserve the right to charge you for return shipping, administrative, and handling fees—currently 299 SEK.
Please note: For larger orders, this amount may be higher. If the product cost is less than 299 SEK, we reserve the right to retain the full purchase amount.
Customer Support Contact Info:
Email: Support@eternier.com
Phone: +46074711649